1. Introduction
Welcome to Multiscal ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Search Visibility Platform.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, company name)
- Website URL and domain information
- Payment information (processed securely through third-party providers)
- Communication data (support requests, feedback)
2.2 Automatically Collected Information
- Usage data (features used, time spent, interactions)
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our AI visibility tracking services
- Process your transactions and manage your account
- Send you service updates and marketing communications (with your consent)
- Improve our platform and develop new features
- Analyze usage patterns and generate insights
- Detect and prevent fraud or security issues
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you explicitly authorize us to share specific information
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest (SSL/TLS)
- Regular security audits and penetration testing
- SOC 2 compliance and security certifications
- Access controls and employee training
- Secure data centers with physical security measures
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal, regulatory, or security purposes.
7. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we use your information
To exercise these rights, contact us at privacy@multiscal.com
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Note that disabling cookies may affect some features of our platform.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws (including GDPR for EU users).
10. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: