1. Acceptance of Terms
By accessing or using Multiscal ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Multiscal.
2. Description of Service
Multiscal is an AI Search Visibility Platform that helps businesses track, analyze, and optimize their brand presence across AI platforms including ChatGPT, Perplexity, Google Gemini, Claude, and Microsoft Copilot. The Service provides analytics, recommendations, and competitive intelligence.
3. Eligibility
To use the Service, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into binding contracts
- Represent a legitimate business or organization (for Professional and Enterprise plans)
- Comply with all applicable laws and regulations
4. Account Registration and Security
You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Keep your password confidential and secure
- Notify us immediately of any unauthorized access to your account
- Accept responsibility for all activities under your account
5. Subscription Plans and Billing
5.1 Plans
We offer multiple subscription plans (Free Starter, Professional, Enterprise). Plan features and pricing are described on our website and may be updated from time to time with notice.
5.2 Payment
- Paid plans are billed monthly or annually in advance
- You authorize us to charge your payment method on file
- All fees are non-refundable except as required by law
- You are responsible for all applicable taxes
5.3 Early Access Pricing
Early access users receive special pricing (50% discount for first 100 brands). This pricing is locked in for the duration of your continuous subscription. If you cancel and reactivate, standard pricing applies.
6. Acceptable Use Policy
You agree NOT to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Upload malware, viruses, or malicious code
- Attempt to gain unauthorized access to our systems
- Scrape, harvest, or copy our data without permission
- Use the Service for competitive intelligence about Multiscal itself
- Resell or redistribute the Service without authorization
- Interfere with or disrupt the Service
- Use the Service to spam or harass others
7. Intellectual Property
7.1 Our IP
All content, features, and functionality of the Service (including software, algorithms, data, trademarks, and logos) are owned by Multiscal and protected by intellectual property laws.
7.2 Your Data
You retain ownership of your data. You grant us a limited license to use your data solely to provide the Service. We may use aggregated, anonymized data for analytics and improvements.
8. Data Accuracy and Limitations
While we strive for accuracy, we do not guarantee that the data and insights provided by the Service are complete, accurate, or error-free. AI platforms change frequently, and rankings may vary. Use the Service as one tool among many for strategic decision-making.
9. Cancellation and Termination
9.1 By You
You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period.
9.2 By Us
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for non-payment. We will provide notice when possible, but may terminate immediately for serious violations.
9.3 Effect of Termination
Upon termination, your access to the Service will cease immediately. We will delete your data in accordance with our Privacy Policy unless retention is required by law.
10. Disclaimers and Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
- Merchantability and fitness for a particular purpose
- Non-infringement of third-party rights
- Uninterrupted, error-free, or secure service
- Accuracy, reliability, or completeness of data
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MULTISCAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
12. Indemnification
You agree to indemnify and hold harmless Multiscal from any claims, damages, losses, liabilities, and expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
13. Modifications to Service and Terms
We reserve the right to modify the Service or these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the modified Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration, except where prohibited by law.
15. Miscellaneous
- Entire Agreement: These Terms constitute the entire agreement between you and Multiscal
- Severability: If any provision is found invalid, the remaining provisions remain in effect
- No Waiver: Failure to enforce any right does not waive that right
- Assignment: You may not assign these Terms without our consent
- Force Majeure: We are not liable for delays or failures due to circumstances beyond our control
16. Contact Information
For questions about these Terms, please contact us: